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Contacting the editorial team

The editorial team behind this site answers questions about the reviews themselves: how a rating was reached, why a particular game was highlighted, or where a piece of information came from. Matters of account access, deposits, withdrawals or bonus terms belong with the operator’s own support team, because those staff hold your account details and can act on them directly.

When an account, deposit or withdrawal problem is sent to us, we cannot resolve it — we have no access to player accounts or payment systems. Passing those questions to the operator is the only way to get them fixed, and it avoids the delay of a message being forwarded on your behalf.

Correcting the record

If a review contains an error, or a bonus offer has changed since it was last checked, the editorial team will investigate and update the page. Reports of outdated information are treated as a priority, because a stale figure helps no one.

Where a correction is confirmed, the review is amended rather than deleted, so the change remains visible for other readers. If the team cannot verify a claim, the passage is flagged as unconfirmed until a reliable source appears.

What to expect in a reply

Questions that fall within the editorial remit are answered within a reasonable time, with a direct response rather than a generic acknowledgement. Questions that belong to the operator are redirected, and the reader is told why the redirect is necessary.

For the fastest resolution of a gambling-related problem, contact the operator first. For a question about the accuracy or fairness of a review, this editorial team is the right place.

Every enquiry is handled with the same care, whether it concerns a single game or the whole site. The team reads each message and responds on its merits, without automated replies where a human answer is needed.